Privacy Policy

Who are we?
Our website is: https://prono.hrAs part of our business operations, we are committed to protecting your personal data and respecting your rights under the General Data Protection Regulation (GDPR) and the legislation of the Republic of Croatia.

Collection and Processing of Personal Data
Your personal data is collected solely for the purposes outlined in this Privacy Policy, which include:

  • Processing orders and delivering products.
  • Communication via contact form, email, or phone.
  • User account registration and enabling access to certain functionalities of the website.
  • Sending information about promotions, news, and other marketing content (with your consent).

What data do we collect?

  1. Data that you provide to us
    • Name and surname.
    • Email address
    • Phone number
    • Shipping and billing address
    • Payment details
  2. Automatically collected data
    • IP address
    • Browser and device information
    • Activities on the website (e.g., duration of visit, pages visited)
  3. Cookies and tracking technologies
    We use cookies to optimize user experience and analyze traffic on the website. More detailed information about cookies can be found in the section. Cookie Policy.

Legal basis for data processing
Your data is processed in accordance with Article 6 of the GDPR, based on the following grounds:

  • Execution of the contract (e.g., purchasing a product).
  • Legitimate interest (e.g., protecting the security of the website).
  • Consent (e.g., for receiving marketing materials).

Cookie Policy
The website uses the following types of cookies:

  • Essential cookiesThey enable basic functionalities of the website (e.g., user login).
  • Statistical cookiesThey help us analyze traffic and improve the user experience.
  • Marketing cookiesThey track users to provide relevant content and advertisements.

You can control or delete cookies through your browser settings. If you disable cookies, certain parts of the website may not function properly.

Who do we share your data with?
We share your personal data exclusively with third parties necessary for the execution of the service, such as:

  • Delivery services (e.g. GLS, DPD, Hrvatska pošta)
  • IT-Partner (z.B. Hosting und Wartung der Webseite)
  • Payment service providers (e.g. PayPal, banks)

All third parties are obligated to keep your data in accordance with the GDPR.

Your rights under the GDPR
Under the General Data Protection Regulation, you have the right to:

  1. To access your personal data.
  2. To request the correction of inaccurate data.
  3. To request the deletion of your data ("right to be forgotten").
  4. To restrict the processing of your data.
  5. To transfer your data to another service provider (“right to data portability”).
  6. Withdraw consent for data processing at any time.
  7. File a complaint with the competent authority (AZOP – Agency for Personal Data Protection).

To exercise your rights, you can contact us via email at: info@prono.hr

Data Protection
Your data is stored on secure servers and protected by technical and organizational measures against unauthorized access, alteration, loss, or misuse.

Changes to the Privacy Policy
This Privacy Policy may be occasionally updated. All changes will be posted on this page.

Date of last update: November 19, 2024.